Refund policy

Our Promise

We want you to truly love your jewelry. If something isn’t quite right, we’re here to help.

Returns

• Return requests are accepted within 30 days of delivery for eligible, unworn items that are not marked final sale.

• For returns from Canada and the USA, refunds are issued to the original payment method, minus a CAD $8 return shipping fee.

• For eligible returns from destinations outside Canada and the USA, where we provide a prepaid return label, a CAD $20 return shipping fee will be deducted from your refund, subject to the European Union statutory withdrawal provisions below.

• If we cannot provide a prepaid return label, we will provide return instructions. Customers are responsible for arranging and paying for return shipping, except where applicable law requires otherwise.

Eligibility Requirements

To qualify for a return or exchange under our standard return policy, items must be:

• Unworn and in original condition

• In their original packaging

• Accompanied by proof of purchase

• Not marked as final sale or custom-made

These conditions apply to our voluntary return policy and do not limit any statutory consumer rights that may apply.

European Union Customers

Customers in the European Union have a statutory right to withdraw from eligible online purchases within 14 days of delivery, without giving a reason. For orders delivered in separate shipments, this period begins when the last item is delivered.

Our voluntary 30-day return period provides additional time to request a return, subject to our standard eligibility requirements. It does not replace or restrict your statutory withdrawal rights.

How to exercise your right of withdrawal

To exercise your statutory right of withdrawal, email contact@cirquedor.com with your order number and a clear statement that you wish to withdraw from your purchase. You may also notify us by post using the address below.

You must send the goods back within 14 days of notifying us of your decision to withdraw. Please contact us for return instructions.

You may also request cancellation before an order is fulfilled through the available self-serve cancellation process. This does not replace your right to notify us of a statutory withdrawal.

Condition of returned items

You may inspect an item as reasonably necessary to establish its nature, characteristics and functioning. You may be responsible for any diminished value resulting from handling beyond what is reasonably necessary for that purpose.

The unworn-condition and original-packaging requirements of our voluntary policy do not restrict this statutory inspection right. Statutory exceptions may apply, including to goods made to your specifications or clearly personalized. A final-sale designation alone does not remove statutory withdrawal rights.

Return shipping

You are responsible for the direct cost of returning goods under an EU statutory withdrawal, unless applicable law requires otherwise. Where we provide a prepaid return label, any deduction will be limited to the direct return shipping cost and will not include an administrative, handling or restocking fee.

There is no return shipping charge for goods received damaged or incorrect.

Refunds

For an EU statutory withdrawal, we will reimburse eligible payments, including the cost of standard delivery where required by law, without undue delay and within 14 days of receiving your withdrawal notice.

We may withhold reimbursement until we receive the returned goods or you provide evidence that they have been sent back, whichever occurs first.

Any additional cost of an upgraded delivery method above our standard delivery charge is not refundable. Refunds will be issued to the original payment method unless otherwise agreed.

Exchanges & Store Credit

• Requests for exchanges or store credit are accepted within 60 days of delivery for eligible items.

• Return shipping for eligible exchanges and store-credit returns is complimentary within Canada and the USA.

• For exchanges or store-credit returns outside Canada and the USA, applicable shipping costs will be confirmed before the return is arranged.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact contact@cirquedor.com within 7 days of delivery, including your order number and photographs of the issue, so we can help arrange an appropriate resolution.

There is no return shipping charge for items received damaged or incorrect.

Please report any issues promptly. This reporting period does not limit your statutory consumer rights or any remedies available under applicable law.

How to Initiate a Return or Exchange

Email contact@cirquedor.com with your order number and request. We will provide full instructions and, where applicable, a prepaid shipping label.

Please contact us before sending your item so we can confirm the correct return address and instructions.

Contact address

Cirque D’Or Bijoux
2482 Yonge Street #1023
Toronto, ON M4P 2H5
Canada

For returns outside the EU statutory withdrawal process, refunds are processed within 10 business days after we receive and inspect your return.

EU statutory withdrawals are processed according to the timing described in the European Union Customers section above.

Your bank or payment provider may require additional time for the refund to appear in your account.