Yes, We currently ship to Canada, the USA, Europe, the UK, and Oceania. We hope to expand our shipping options worldwide in the near future.

We aim to process and ship orders within 1 to 3 business days. Shipping times vary based on location, and you will receive updates on your order’s progress every step of the way. During peak seasons or unforeseen delays, processing times may be slightly longer.

We accept the following payment methods online:

• Credit Card: American Express, Visa, Mastercard, Diners, Discover
• Shop Pay
• PayPal 
• Google Pay
• Apple Pay

We offer complimentary standard shipping on all orders. Our goal is to ensure a seamless and enjoyable experience from start to finish.

Duties depend on the order's value and location, so charges may vary. For international shipments, any applicable taxes and duties are the responsibility of the customer.

We’re here to assist you! Whether you have questions, need help with your order, or want to learn more about our jewelry, our team is ready to help. You can contact us via our Contact Us page, by phone, or email. Your experience is important to us, and we look forward to providing the support you need.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at contact@cirquedor.com. Please note that returns will need to be sent to the following address:

2482 Yonge Street #1023
Toronto, ON M4P 2H5
Canada 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For more information, visit our Refund Policy

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at cirquedor@gmail.com.

Gold vermeil (2.5 micron) and rhodium-plated sterling silver offer durability and a brilliant finish. Gold vermeil requires minimal care—just clean with mild soap, a soft brush, and lukewarm water. Rhodium plating adds protection to sterling silver, preventing tarnishing. Wipe both with a soft cloth to maintain their shine and longevity.

Each creation is shipped with a cleaning cloth to help you care for your jewelry.

Jewelry made with Mother of Pearl requires special care. As a delicate material, it should never be washed with water. Instead, gently wipe it with a soft, dry cloth to preserve its natural beauty and prevent damage.

To ensure the longevity of your Cirque D'Or creation, store it in a fabric-lined jewelry case, keeping it separate from other pieces to avoid scratches or damage. Some materials used in our creations are delicate and prone to impact damage. As diamonds are the hardest minerals and highly reflective, they can scratch softer materials. We recommend storing diamond-set jewelry apart from other pieces to maintain their pristine condition.

Your Cirque D'Or jewelry is finely crafted and deserves gentle handling. To maintain its beauty, avoid contact with perfumes, soaps, harsh chemicals, and cosmetics, as these may alter its appearance over time. Allow any skincare products or fragrances to fully absorb before putting on your jewelry.

Keep your piece away from water—whether fresh, chlorinated, or saltwater—and protect it from prolonged heat or direct sunlight. Our jewelry is designed to be cherished as a piece of art and passed from generation to generation. We don’t think of our creations as everyday jewelry; they are meant to mark milestones and special occasions. With mindful care, your piece will remain a treasured symbol of life’s most meaningful moments.

This version keeps the essence of jewelry care while enhancing the emotional and artistic significance of your brand. Let me know if you’d like any refinements!